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Frequently asked question

 

Frequently asked question

 

FAQ

 

FAQ

FAQ

Q. What is the MTN mPulse Spelling Bee about?

A. MTN mPulse Spelling Bee is a spelling competition being organized by MTN Nigeria for students between the ages of 9 and 15 who are on the mPulse tariff plan. The competition comprises 3 rounds:

  • 1st round with 10 spelling questions to be held on mpulse.mtn.ng. Each spelling question needs to be answered in 25 seconds.
  • 2nd round with 20 spelling questions to be held on mpulse.mtn.ng for only shortlisted students from the 1st Round. Each spelling question needs to be answered in 20 seconds.
  • Grand finale to be held on-ground in Lagos and streamed on mpulse.mtn.ng

Q. Sounds interesting. Are there prizes to be won?

A. Oh yes! There are over 18 million worth of prizes and more for student winners, their teachers and school. See all the exciting prizes for our winners below;

Spelling bee

Q. Exciting prizes! Which of my teachers will be rewarded if I am one of the winners?

A. We are aware students don't do it alone, there is always a teacher supporting them along the way. The reward for teacher is to appreciate the teacher who helped you to prepare for this competition. To be eligible for the award, the teacher must be currently teaching at a primary or secondary school in Nigeria. All students who get to the grand finale will be required to provide the details of the teacher who assisted them in preparation before the grand finale.

Q. Great. Do I also get to nominate the school that will get the school prize if I win?

A. Unfortunately, No. The school you are currently a student of will be awarded the school prize if you win.

Q. Wow, I’m Interested! How can I participate?

A. Glad you asked.

  • First, sign up as a student on mpulse.mtn.ng
  • Click on the Spelling Bee banner on the home page or your student dashboard.
  • Click on the Play button to display the practice test. You can take this as many times as you like.
  • Clicking the Play button will display a practice test which you can take as often as you like
  • When you are ready, proceed to take the actual quiz. Click “Take Quiz” to participate in Round 1/Entry Stage
  • You can only take the Quiz once. So, make sure you are ready.
  • If the phone number, you used to log in to the website is not on mPulse? Simply migrate to the tariff plan before you proceed by clicking on migrate to mPulse or dial *344*1# to migrate. Now you are all SET!

Q. How does it Work?

  • There will be 10 spelling questions. Each question will have the definition of the word and the origin of the word. When you click the Play button, an audio of the word will be played to you. You have 20 seconds to answer each question.
  • As soon as you complete the round, you will get your result. From there you can see which words you spelt correctly and the correct spellings of the ones you didn’t get.
  • Note that you can only take the quiz in one sitting, so make sure to put in your best and have no distractions.
  • Also note that the quiz cannot be retaken, so ensure your network and device are fine before you start the test. 

Q. I have participated in the 1st Round, what next?

A. Congratulations on completing the first round. We will review the scores of all participants and if you are among the top 1,000 students with the highest scores, you will be invited to the 2nd round of the competition. Otherwise, you won’t receive any further communication from us.

Q. Guess what, I made it to the 2nd round, how do I participate in this round?

A. Whoop! Whoop!! Congratulations on making it to the top 1,000. This is a great feat and you should be super-proud of yourself. You will participate in this round, the same way you did the first. But you need to use the same student login you used for the first round, otherwise you won’t be able to participate in the 2nd round.

However, for this round, there will be 20 spelling questions. Each question will have the definition of the word and origin of the word. When you click the Play button, an audio of the word will be played to you. You have 20 seconds to answer each question so speed and accuracy are very important here, and you can only take the quiz once. 

Also, expect tougher words than the ones you got in the first round. And remember you can only take the 2nd round just once, so make sure your Internet works fine and there are no distractions when you take the quiz.

Q. Wait a minute! I got the same score as my friend, but they were invited to the 2nd round while I wasn’t.

A. Yes, this can happen. We will be selecting the top 1,000 students with highest scores based on earliest time achieved. Thus, if your friend completed the quiz before you, even though you got the same score, they will rank ahead of you because they submitted first. So, make sure you take the quiz as early as possible because it’s first come first …. shortlisted 
 
It is also possible that we found out that you took the quiz more than once using a different number or found cheating in another way. This will automatically disqualify you from the competition.

Q. Okay. I have taken the 2nd round quiz & I’m keeping my fingers crossed. What’s next?

A. If you are among the top 20 students with highest scores, we will ask you to send us your official birth certificate or other official documents that can verify your age like: International Passport, NIMC card, etc. Otherwise, there will be no further communication from us.

Q. Alright. I was contacted to send my official document and I have done that. So, what’s next?

A. If your age is verified, you will be invited for the grand finale for a chance to win a whooping N2,500,000 grand prize and other amazing prizes. How cool is that?

Q. Really cool. I’m so glad to have made it this far. How do I prepare for the grand finale?

A. Apart from feeling like a super-fly spelling whiz (as you should, you’ve earned it!), the grand finale will be held on-ground in Lagos and streamed on mpulse.mtn.ng

Then practice tougher spelling words, because this round will be much tougher than the first 2 rounds.

Q. Hmmm…. So, what should I expect in the grand finale?

A. Are those jitters we hear? You shouldn’t be jittery…you’ve already scaled the first 2 rounds like they were nothing. You have practiced well. You’ve got this!

The grand finale will be in a round-robin elimination format. You will each be asked to spell different words one after the other. The quiz master will call out each word with the definition, part of speech it belongs to and sentence example. Each student will be given a specific amount of time to spell out the word after that. An incorrect spelling by a student eliminates the student from the competition. This will continue until we have the last student standing who will be declared the winner of the competition.

The grand finale may last several hours, so eat and sleep well before then. There will also be break times to allow students stretch.

Q. I didn’t make it to the grand finale, can I still watch the proceedings?

A. Oh yes, you can. The grand finale will be broadcasted live on mpulse.mtn.ng

You will be able to stream the proceedings, cheer your friend(s) or sibling(s) who are participating on, and also win audience prizes. Details will be on the mPulse website so watch out for that.

Have any other question you need answered? Shoot us an email at mtn.mpulse@mtn.com. Goodluck & all the best!

Q. What is the MTN mPulse website all about?

A. MTN mPulse website is an online platform for children and teenagers in Nigeria to learn and excel in their academics, develop useful life skills, discover all the latest local and global opportunities relevant to them and play intellectual games, enabling them to shine and become all they want to be.

Q. Who can join the mPulse website?

A. The website is mainly for primary, junior secondary and senior secondary school students. Parents can also join the platform to find out about free learning resources and opportunities available for their kids, monitor their children’s activities on the website, recommend education and games services to their children, and get our Parental Control service to track and control their child’s device and Internet use.

Q. Sounds Interesting! I am Student, how do I sign up to the mPulse website?

A. Easy peasy! Follow these steps to register as a student:

  • Type the URL www.mpulse.mtn.ng/mtn/login in your browser
  • When you click on any item on the homepage, the Student Login form appears.
  • Click on Don’t have an account? Create one and enter all the information required to register.

Q. What about parents? How can a parent sign up to the mPulse website?

A. Simple! Follow these steps to sign up as a parent:

  • Type the URL www.mpulse.mtn.ng/mtn/login in your browser
  • Click on Parents, click here to get to the parent home page.
  • When you click on any item on the parent homepage, the Parent Login form appears.
  • Click on Don’t have an account? Create one and enter all the information required to register.

Q. Cool! But will I be charged for signing up to the mPulse website?

A. No, sign up to mPulse website is totally free!

Q. I’m a student, what activities can I do on the mPulse website?

A. Lots of learning and fun activities, including:

  • Tutorial lessons on all primary, junior secondary (JSS) and senior secondary (SSS) school subjects
  • Past Questions and Answers on Common Entrance, JSCE, JAMB, WAEC and NECO
  • Latest competitions and opportunities for primary and secondary school students
  • Free academic and skill development resources
  • YouTube Tutorial videos on wide variety of topics: Technology, Programming, Leadership, Vocational Skills, Entrepreneurship, Language, History and Culture, etc.
  • Exciting single-player and multi-player games
  • Entertaining music and sports videos
  • mPulse data plans to access all content on the mPulse website
  • Ability to migrate your MTN line to mPulse tariff plan

Q. How can I update my profile on the mPulse website?

A. Log in as a student, click the dropdown menu menu you see on the top right. Then click the first item My Profile, make the changes you want and click the Update Profile button when you are done.

Q. I want to link with my parent on the mPulse website, how can I do this?

A. Log in as a student, click the dropdown menu menu you see on the top right. Then go to the second item My Parents and click Add/Delete Parent, click Add Parent button and fill your parent’s details to connect with them.

Q. So can I access other Youtube content outside the mPulse YouTube content?

A. No, unfortunately. The Youtube content on MTN mPulse website have been carefully selected for you, you can only access these content on the website. We regularly update our YouTube content so there is always something new for you when you visit the site.

Q. I am a parent, how do I support my child’s learning experience on the mPulse website?

A. As a parent, you can do the following on the mPulse website:

  • Link with your child
  • View your linked child’s activities on the website
  • Recommend education and games service of your choice to your child
  • Pay for airtime and data for your child
  • Get education and games services for your child
  • Monitor and Control what websites and apps your child can access using the Parental Control service

Q.  How do I migrate to MTN mPulse Plan?

A.  You can migrate to MTN mPulse plan via any of the channels below:

  •          Text mPulse to 344
  •          Dial *344*1# or dial *123*2*3#
  •          myMTN App: Login to myMTN App, select ‘Other Plans’ and select ‘mPulse’.
  •          myMTN Web:
  •   Logon to https://mymtn.com.ng
  •   Enter your phone number.
  •   Enter OTP and select ‘Proceed’.
  •   On the top right corner of the home page, click your name.
  •   Select My Plan.
  •   Select Other Plans.
  •  Select MTN mPulse.

Q.  What do I stand to enjoy if I migrate to mPulse tariff plan?

A.      You will enjoy the following:

·200 airtime reward on your birthday

·Education bundles at N25 for 250MB, N50 for 350MB, N150 for N1.2GB and N500 for 4GB to access select educational websites/platforms.

·FREE 30MB on your first access to mPulse website.

  • Weekly or Monthly Airtime/Data allowance from linked Parent

·Calls to all networks in Nigeria at 15.36k/sec (9.216/min).

·SMS to all networks in Nigeria at 4.

Q.  How much will I be charged for migrating to mPulse?

A.   You will NOT be charged for migrating into mPulse tariff plan if it is your first migration in 30 days. Subsequent migrations within the same month will attract ₦102 migration fee

Q.  I just bought a new line and migrated from YafunYafun to mPulse BUT I was charged from my FREE Bonus account for Call, SMS & Data. What does this mean?

A.       Yes, you will now receive N1000 SIM Activation bonus on your new number after you register and activate the number. 

Q.      When will I be able to use the N1000 SIM Activation bonus on my new number?

 

A.      You will be able to use the N1000 SIM Activation bonus on your new number once you perform a chargeable activity from your main account (Calls, SMS, data activities SMS, bundle activation etc.)

Q.      What activities can I perform with the N1000 SIM Activation bonus?

A.      You will be able to perform National calls, SMS and data from the N1000 SIM Activation bonus as follows:

  •  N800 for National Voice calls & SMS.
  •   N200 for ALL data activities.

Q.      How long will I be able to use the N1000 SIM Activation bonus?

A.      The N1000 SIM Activation bonus will be valid for 7 days from the date of SIM activation BUT unused bonus will be cleared after 7days.

Q.      How many times can I get the N1000 SIM Activation bonus?

A.      You will receive the N1000 SIM Activation bonus ONCE after buying and registering a new MTN line.

Q.  If I migrate to another tariff plan with my N1000 SIM Activation bonus, will I still be able to use it?

A.    Yes, you will still be able to use the N1000 SIM Activation bonus when you migrate to another tariff plan so long as the bonus has not expired. However, you will not be able to use the SIM Activation if you migrate to XtraSpecial plan or XtraValue plan

Q.  How much will I be charged when using the N1000 SIM Activation bonus?

Activity Rate
Local Calls  75k/sec (N45/min)
Local SMS N4/SMS
Local Data N1/MB

 

 

Q.  How much will I be charged for International call/SMS?

 

A.       Your International calls and SMS will be charged at standard international rates.

 

Q.      How can I recharge airtime on my mPulse plan?

A.       Customers will be able to recharge their mPulse account balance by dialling *555*PIN#.

Q. How can I check my mPulse airtime balance?

 

A.       Customer will be able to check their airtime balance by dialling *556#.

Q.   How do I subscribe to the Education bundles?


A.       You can subscribe to any of the Education bundles by doing any of the following:

Q.   I just received a pop-up menu to choose either One-off or Recurrent option after activating a data bundle. What does this mean?

A.      The Pop-up menu is a new feature that allows you to set your data bundle on One-off or Recurrent purchase:

  •  One-Off Purchase means that your data bundle will not renew after expiry.
  • Recurrent Purchase means your data bundle will auto-renew after expiry.

Q.   If I exit the Pop-Up Menu or it times out before selecting an option, will my data bundle be on One-off or Recurrent option?

 

 

A.    If you exit the Pop-Up Menu or it times out before selecting an option, your data bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.

 

Q.      If my data bundle is on One-off option, will I be able to opt in for Auto-renewal?

A.    Yes, you will be able to opt in for Auto-renewal by sending R+bundle code to  344.

ExampleIf you have an active 250MB 7-days bundle that is on One-off option, you will be able to opt in for auto renewal by sending R350 to 344

Q.      Will I be able to cancel auto-renewal anytime?

A.      Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 344. Example: NO350 to 344

 

Q.      How much will I be charged for subscribing for Education bundles?

A.       You will be charged:

  • ₦25 for the 250MB Education bundle valid for 1 day.
  • ₦50 for the 350MB Education bundle valid for 7 days.
  • ₦150 for the 1.2GB Education bundle valid for 30 days.
  • ₦500 for the 4GB Education bundle valid for 30 days.

Q.      How do I check my Education bundle balance?

A.      You will be able to check your data bundle balance via the following channels:

  • Dialing *344*2*2#.

Q.      Can I access all website with the Education bundle?

A. No,you can only access select education sites and platforms and mpulse website with the education bundle.

See below list of selected education sites

Screenclass.com

www.edmodo.com

http://mobilityarts-ng.com/games/maths-science/

www.gidimo.com

www.gradely.ng

www.pedacomics.com/read-comics/

https://grasshopper.app/

www.sololearn.com

www.coursera.org/promo/free-courses-high-school

www.code.org

Numerade.com

playdreamscape.com

Freckle.com 

MysteryScience.com

Raz-Kids.com

ScienceBob.com

Funbrain.com

myschoolgist.com

waecdirect.org

nigerianscholars.com

Tuteria.com

Edufirst.ng 

 

Q.      Can I purchase the Education bundle multiple times?

A.    Yes, you can activate any of the Education bundle multiples times. However, the data bundles purchased will have its expiry date BUT the bundle with the least expiry will be used first.

 

Q.   If I have Education bundle and Fastlink bundle active, which bundle will deplete first?

A.      If you have Education bundle  and Fastlink bundle active, then your browsing on mPulse website will be charged from your Education bundle  and when you have finished the bundle, your data charges while on the website will be charged from your Fastlink bundle.

However, if you have Education bundle  and Fastlink bundle active, then your browsing on other websites will be charged from your Fastlink bundle and when you have finished the data bundle, your data activity will be suspended until you buy another Fastlink bundle or opt in for PAYG browsing.

Q.      Will my Education bundle autorenew?

A.    Your Education bundle will only auto renew on the day of expiry if you selected ‘Recurrent Purchase’ at the time purchase and as long you have enough airtime.

 

Q.   What happens if I exhaust my Education bundle before the renewal date and do not have any other bundle?

 


A.      As soon as you exhaust your data bundle before the expiry and do not have any other active data bundle, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:

§  Buy another mPulse Education bundle by dialling *344*2# to continue browsing on mPulse website

§  Buy another Fastlink data plan by dialling *131*1# or *904#,

§  Borrow data by dialling *606#

§  Opt-in for a Pay-As-You-Go browsing by dialling *131*200# to continue browsing from your airtime @N3.07/MB

Q.      Will I be able to rollover my unused main data bundle?

A.    Yes, you will be able to roll over any unused main data bundle as long as you buy another bundle before the current bundle expires or within the allowed grace period after the bundle expires BUT you will NOT be able to rollover any unused data bonus.

Below is the breakdown of the applicable rollover period per bundle plan:

Data Plan Applicable Rollover Period
One (1) Day One (1)
Above 1 Day but less than 30days Three (3) Days
Thirty (30) Days and above Seven (7) days

 

Q.   What will happen if I do not renew my expired bundle after the rollover period?

 

 

A.      If you fail to renew your expired bundle after the rollover period, all your unused bundle will be cleared. 

Q.   I have 500MB left after my bundle expired. Will I be able to use it within the rollover period?

 

A.    No, you will not be able to use it within the rollover period until you renew the bundle or purchase another bundle of the same category.

 

Q. Will I be able to rollover my unused data bonus?

A.    No, you will not be able to roll over any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.

Q.    Can I share my Education bundle?

A.      No, you will not be able to share your Education bundle.

Q.    Will I be able to browse from my airtime automatically after exhausting my data bundle?

A.      You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay As You Go rate.

 

Q.    How do I opt in for PAYG browsing?


A.      To opt in for PAYG browsing, simply;

  •   Dial *131*200#.
  •  Send RESET to 131

Q.    How much will I be charged for browsing from my airtime after opting in for PAYG browsing?

A.      Your browsing from your airtime will be charged at 3.07/MB.

Q.    Will I be charged for opting in for PAYG browsing?

A.      No, you will not be charged for opting in for PAYG browsing.

Q.    How do I opt out of PAYG browsing?

A.      To opt out of PAYG browsing, simply

  •  Dial *131*201#
  • Send SUSPEND to 131.

Q.      When I tried to buy an Access data bundle plan I also got a pop-up to buy mPulse Special bundle

A.       Yes. When you are on mPulse and try to buy a data bundle plan from N500 and above, you will get a pop-up to buy an mPulse Special bundles.

 

Q.      Will I get the mPulse Special data pop-up every time a try to buy an Access data bundle plan?

A.       No. You will only get the mPulse Special Bundle if:

  •   Your line is on mPulse.
  •   You buy an Access Data bundle from N500 and above.
  •   You don’t have an active mPulse Special bundle.
  •  You have sufficient airtime on your line to buy the mPulse Special Bundle

Note: You will not get the pop-up if you buy Access data bundle that costs less than N500.

Q.      If I activate the Education bundle from the pop-up, will I be charged for the activation or will the Education bundle activation be free?

A.       You will be charged for the Education bundle if you complete the activation from the pop-up. However, you will not be charged for the Education bundle if you cancel the activation by selecting ‘Cancel’ from the pop-up or by simply cancelling from your phone.

Q.      If I migrate out of mPulse and try to buy a data bundle plan, will I still get the mPulse Special Data pop-up?

A.       No. Only eligible mPulse customers will get the mPulse Special Data pop-up when buying a data bundle.

 

Q.      If I don’t select any option from the Education bundle pop-up, will the bundle still be activated?

A.       No. If you don’t select any option and the pop-up times out, the Education bundle will not be activated. You will only be charged for the data bundle that was activated.

 

Q.      How do I check the data balance of these bundles?

A.      To check the data bundle balance, simply dial *131*4#, *556#, *344*2*2#, or text 2 to 131.

Q.      How can I stop auto renewal of my special bundle?

A.      You can stop auto-renewal by sending ‘NO+Opt-in’ keyword to ‘344’.

Example:

To opt out of auto-renewing the 350MB Education bundle, you will send ‘NO350’ to ‘344’.

Q.      How do I check the balance of the data bonus(es) on recharge?

A.       To check the balance of the data bonus on recharge, simply dial *556#

Q.      Will I be able to rollover my unused data bonus(es) on recharge?

 

A.   No. All unused data bonus on recharge will NOT roll-over and will be cleared once it expires.

 

Q.   What is the validity of the free WhatsApp bonus on recharge?

A.    The free WhatsApp bonus will be valid for 7days.

 

Q.    Will I be able to use the free WhatsApp bonus to browse all social App?

A.    No, the free WhatsApp bonus can only be used on WhatsApp.

Q.      When next will I be eligible to get the Whatsapp data bonus?

A.    You will get the Whatsapp data bonus on your first recharge of 100/200 of the following month.

Q.      Will I be able to receive the free WhatsApp bonus if I recharge using share n sell?

A.    No, you will be able to receive the free WhatsApp bonus when you recharge via physical, logical, on-demand, VTU and DYA channels.

 

Q.      If I have free WhatsApp bonus, active paid WhatsApp bundle and Fastlink bundle, which of them will be charged first?

A.    Your WhatsApp charges will be charged first from the WhatsApp bonus, then WhatsApp bundle after which it will be deducted from Fastlink bundle.

 

 

Q.      Who is eligible to receive the free 200 airtime birthday reward?

A.    Only mPulse customers that are 15years and below are eligible to receive the free 200 airtime birthday reward on the day of their birthday. However, after your 15th birthday, you will not be eligible to receive the free 200 airtime bonus again on the day of your birthday.

 

Q.      How many times will I receive the 200 birthday reward?

A.    You will be able to receive the birthday bonus ONCE a year and on the day of their birthday.

 

Q.      What do I need to enjoy the birthday reward?

A.    To enjoy the birthday reward, you will need to provide your name and date of birth via the following channels:

  • On mPulse website when you are logged in as a student
  • mPulse page on myMTN App.
  • Dialling *344#, select Rewards and then select Birthday reward.

Q.      Will I be able to update my birthday details after providing it?

A.    No, once you have provided your birthday details, you will not be allowed to change the details again.

 

Q.      Will I be able to transfer my birthday airtime bonus via MTN Share?

 

A.    No, you will not be able to share your birthday airtime bonus via Share n Sell.

 

Q.      What are the services that I can use my birthday airtime bonus for?

 

A.    The airtime bonus will be used for National Voice calls, National SMS and Pay As You Go Data.

 

Q.      What is the rate that at which I will be charged for Calls, SMS and Data from my birthday airtime bonus?

A.    Your Calls, SMS and Data from your birthday airtime bonus will be charged as follows:

  • National Calls – 15.36k/sec
  • National SMS – 4.10
  • PAYG data – 15.36/MB

Q.      What is the validity of the Birthday reward?

 

A.    The airtime bonus will be valid till 11:59pm of the following day.

 

Q.      For the free 30MB bonus, do I need to send any keyword to activate it?

A.    No, you, will NOT be required to send any keyword to any short code to activate the Free data. As an mPulse customer, once you are accessing mPulse website or App for the first time, you will be allocated the 30MB for FREE.

 

 

Q.      What is the validity of the 30MB mPulse Website/App offer?

A.    The free 30MB will be valid for 30 days after which all unused bonus will clear.

 

Q.      Can I use the free 30MB to browse all websites or App?

 

A.    No, you can only use the free 30MB to browse on mPulse website or App.

Q.    If I buy any of the Education bundle, will I be able to rollover any used data bonus from the 30MB into the Education bundle?

A.    No, if you have active 30MB and the buy any of the mPulse Education bundles, all your charges while on select Educational sites/platforms will be deducted first from the free 30MB after which you will be charged from the mPulse Education bundle.

Q.      What is Birthday Reward?

A.      The birthday reward offers mPulse customers N200 airtime in their main balance on the birthdate registered via the *344# mPulse menu.

 

Q.      How will I register my Birthday on the mPulse menu?

A.      You can register your birthdate on the mPulse menu by following the steps below:

  •   Dial *344#
  •   Select Birthday Reward
  •   Input birthday details
  •   Enter your first name
  •  Enter birthday date in the format dd/mm/yyyy

Q.      I made a mistake when registering my Birthdate, how can I change it?

A.      Sorry. You can’t change your birthdate once you have registered it via the *344# menu.

Q.      Which code can I use to activate my Birthday Reward?

A.      You don’t need any code to activate the birthday reward. You will automatically receive your birthday reward on the birth date you registered through the *344# mPulse menu.

 

Q.      How will I get my Birthday Reward?

A.      You will be credited with 200 in your main balance on the birth date you registered through the *344# mPulse menu. The first birthday reward will be received in the following year after joining and registering your birthdate on the *344# mPulse menu.

Q.      What can I use my Birthday Reward for?

A.      The birthday reward can be used to make national calls, SMS and PAYG browsing ONLY.

Q.      How many times can I get a Birthday Reward?

A.      You will receive your birthday reward once a year if your registered age is within 9 – 15years. You will not receive the reward if your registered age on the mPulse platform is less than 9 years or more than 15 years.

 

Q.      Can I share my Birthday Reward?

A. No. You can’t share your birthday reward.

Q.      How much am I charged when I make calls from my Birthday Reward?

A.      You will be charged at the standard mPulse call rate of 15.36k per second when you make calls with your birthday reward. 

 

 

Q.      Can I buy data bundle or VAS service with my Birthday Reward?

A.      No. You cannot buy data bundle or VAS service with your birthday reward. You can ONLY make national calls, SMS and PAYG data with the birthday reward. 

 

 

Q.      What is the validity of my Birthday Reward?

 

A.      Your birthday reward is valid for 24hours from the time it was received.

 

Q.      Will I lose my Birthday Reward if I don’t use it?

 

A.       Yes. You will lose your birthday reward after 24hours and all unused values will be cleared from the line.

Q.      What is Parent-Child link?

A.      Parent-Child link is a feature that enables airtime and data gifting from a parent number to a linked child number.

 

Q.      Why should I link my number to my parent number?

A.      Parent-child link enables an easy data and airtime share from parent line to child line.

Q.      Can a child account link to a parent account?

A.      Yes. A child account can link to a parent account by following the steps below:

§  Dial *344# from child line

§  Select 3 for Send link request to parent

§  Select 2 for Add Child number

§  Enter Child number

 

NB: A child line can ONLY add a maximum of two (2) parent lines.

Q.      Can a parent account link a child account?

A.      Yes. A parent line can link child account(s) via USSD.

Q. How, can a parent line link child numbers?

A.      You can link child account by following the steps below:

§  Dial *344#

§  Select 5 for Parent/Child Link

§  Select 2 for Add Child number

§  Enter Child number

 

NB: A parent line can ONLY add a maximum of six (6) child lines.

Q.      Can a Parent line add a child number that is NOT an MTN number?

A.      No. Only MTN numbers can be linked together

Q.      Can a Parent line add a child number that is already linked to two (2) parents?

 

A.      A child line can only be linked to a maximum of two (2) parent numbers at a time.

Q.      Can a Parent number add a child number that is NOT on MTN mPulse tariff plan?

 

A. No. Only child accounts on mPulse can be linked successfully with/to a parent line.

 

 

Q. How much will I pay for linking my number?

A.   Linking is free. However,

Q.      How many numbers can I link to my number?

A.   You can link a maximum of six (6) numbers

 

Q.      How long will a number be linked to my line?

 

A. All linked numbers will remain linked until you un-link the number.

Q.      Can I un-link a number?

A.  Yes. You can un-link a number from your line by following the steps below:

§  Dial *344#

§  Select 5 for Parent/Child Link

§  Select 6 for Unlink number

§  Select the number to unlink

§  Then you will receive a notification confirming the line has been un-linked

 

Q.      Will I be able to listen to the calls of my child account linked to my line?

A.  No. You can NOT listen to the calls of the child accounts linked to your line. You can only gift airtime and data bundle.

 

 

Q. Can I view my linked numbers on my phone?


A.  Yes. You can view linked number on your line by following the steps below:

§  Dial *344#

§  Select 5 for Parent/Child Link

§  Select 4 for View Linked numbers

§  A view of the numbers linked to your number will be displayed.

Q. Will the airtime and data gifted to the child account auto-renew at the time of expiry?

A. Yes. The airtime and data gifted to the child account will autorenew at the time of expiry. However, the auto-renewal status can be modified.

 

 

Q.      Can I modify the airtime and data linked to my child account?

A. Yes. You can modify the airtime and data gifted to the child account(s) by following the steps below:

§  Dial *344#

§  Select 5 for Parent/Child Link

§  Select 5 for Edit Child Airtime/Data limit

 

Q.      As a parent line, can I also migrate to mPulse to enjoy the benefits?

A. Once a parent line migrates to mpulse tariff plan, all child numbers linked to the parent line will be automatically un-linked from the parent line and all gifting will automatically stop.

 

 

Q.      As a child line, will I lose my airtime/data gift if I migrate out from mPulse tariff plan?

 

A.      Once you migrate out of the mPulse tariff plan, you will NOT lose your gifted airtime/data. However, the airtime/data will NOT autorenew.

 

Q.  What should I do to get the 10% airtime bonus on recharge?

A.    You can get the 10% airtime Bonus on recharge when you recharge via the eligible recharge channels listed below:

1.       MTNOnDemand (*904#)

§  Bank Account option

§  Debit Card option

2.       myMTN app

§  Bank Account option

§  Debit Card option

§  TopUp Card option.

 

Q.      How long will I be able to use the 10% Airtime bonus on recharge?

 

A.      The 10% Airtime bonus on recharge will be valid for 7 days BUT unused bonus will be cleared after 7days.

 

Q.  Will I be able to share my 10% airtime bonus on recharge?

A.  No. 10% Airtime bonus on recharge can’t be shared/transferred to another line

 

Q.      Will I get 10% Airtime bonus on recharge when I receive or send airtime via Share n Sell?

 

A.      No. You will not get the 10% Airtime bonus on recharge when you receive or send airtime via Share n Sell.

 

Q.      What activities can I perform with the 10% Airtime bonus on recharge?

 

A.      You will be able to make local calls, send SMS and browse any website or app with the 10% Airtime bonus on recharge.

 

Q.  How much will I be charged when using the 10% Airtime bonus on recharge?

A.    The table below contains the rate you will be charged from the 10% Airtime bonus on recharge.

  10% Airtime Bonus on Recharge
Local Calls 40k/sec (N24/min)
Local SMS N4/SMS
Local Data N15/MB

 

 

 

Q.      When will I be able to use the 10% Airtime bonus on recharge?

 

A.      You will be able to use the 10% Airtime bonus on recharge at any time of the day.

 

Q.      If I have airtime on my mPulse main account and I also have the 10% Airtime bonus on recharge, which account will be charged when I make calls.?

 

A.      Your 10% Airtime bonus on recharge will be charged first until it is exhausted and subsequent charges will be from your main account or any available voice bonus.

 

Q.      How many times can I get the 10% Airtime bonus on recharge?

A.      You will receive the 10% Airtime bonus on recharge for every recharge you make via the eligible channels.

 

Q.  If I migrate to another tariff plan with my 10% Airtime bonus on recharge, will I still be able to use it?

 

A.       Yes, you will still be able to use the 10% Airtime bonus on recharge when you migrate to another tariff plan so long as the bonus has not expired.


                      

                                       Summary of MTN mPulse

Migration

v  USSD: Dial *344*1#

OR

Dial *123*2*3#


 v SMS: Text mPulse to 344

Calls  v 15.36k/sec to all Networks
SMS  v  ₦4 to all Networks

Education bundles

(for select Educational sites/platforms ONLY)

v  ₦25 for the 250MB Education bundle valid for 1 day.

v  ₦50 for the 350MB Education bundle valid for 7 days.

v  ₦150 for the 1.2GB Education bundle valid for 30 days.

v  ₦500 for the 4GB Education bundle valid for 30 days

   

Summary of MTN mPulse

Migration

v  USSD: Dial *344*1#

OR

Dial *123*2*3#

v  SMS: Text mPulse to 344

Calls

v  15.36k/sec to all Networks

SMS

v  4 to all Networks

Education Bundles

(for select Educational sites/platforms ONLY)

v  N25 for the 250MB Education Bundle valid for 1 day.

v  N50 for the 350MB Education Bundle valid for 1 day.

v  N150 for the 350MB Education Bundle valid for 1 day.

v  N5005 for the 350MB Education Bundle valid for 30 day.

Add-Ons

 

 
Birthday Reward ₦200 airtime reward on your birthday
FREE 30MB   FREE 30MB on your first access to mPulse website
Transfer from Parent

 Weekly or Monthly Airtime/Data allowance from linked Parent

 

Gift from parent Data Airtime
Weekly 350MB @ N300 Valid for 7days

750MB @ N500 Valid for 14days


1GB @ N500 Valid for 7days


2GB @ N1000 Valid for 7days

N50 Valid for 7days

N100 Valid for 7days


N200 Valid for 7days


N300 Valid for 7days


N400 Valid for 7days


N500 Valid for 7days

Monthly 1.5GB @ N1000 Valid for 30 days

2GB @ N1200 Valid for 30 days

 

 

 

N50 Valid for 30days

N100 Valid for 30days

 


N200 Valid for 30days


N300 Valid for 30days


N400 Valid for 30days


N500 Valid for 30days

 

 

 

 

 

 

Bonus on First recharge of the month   25MB WhatsApp bonus on first recharge in a calendar month valid for 7days

v 10MB on recharges from 1 to 199, valid for 30 days

OR

v  20MB on recharges from 200 and above valid for 30 days

Bonus on Subsequent first recharge of the week(s) of same month

v  10MB on 100 recharge valid for 1day

OR

v  20MB on 200 and above valid for 1 day

SIM Activation Bonus

v  N800: Calls at N45/min & SMS at N4/SMS

v  N200: Data at N1/MB

   

 

 

Q. What is the MTN mPulse Spelling Bee bonus round about?

A. To celebrate the yuletide season, MTN Nigeria will implement a bonus round for the spelling bee competition for students between the ages of 9 and 15 ages. The competition will be executed in the below format:

  • Bonus round is open to all MTN customers
  • 20 spelling questions to be held on mpulse.mtn.ng
  • Each spelling question needs to be answered in 20 seconds.
  • The top 20 participants with the highest scores will be rewarded N100,000 each after the verification process.

Q. Are there prizes to be won?

A. Oh yes! There are N2million worth of prizes to be won. Top 20 participants with the highest scores will be rewarded N100,000 each after the verification process.

Q. Does the bonus Round affect the Spelling Bee competition?

A. No, It does not affect the Spelling Bee competition. (Please refer to Spelling Bee FAQ)

Q. Wow, I’m Interested! How can I participate?

A. Glad you asked.

  • First, sign up as a student on mpulse.mtn.ng
  • Click on the Spelling Bee banner on the home page or your student dashboard.
  • Click on the Play button to display the practice test. You can take this as many times as you like.
  • Clicking the Play button will display a practice test which you can take as often as you like
  • When you are ready, proceed to take the actual quiz. Click “Bonus Round” to participate in Bonus Round
  • You can only take the Quiz once. So, make sure you are ready.
  • All new and existing MTN customers are eligible to participate

Q. How does it Work?

  • There will be 20 spelling questions. Each question will have the definition of the word and the origin of the word. When you click the Play button, an audio of the word will be played to you. You have 20 seconds to answer each question.
  • As soon as you complete the round, you will get your result. From there you can see which words you spelt correctly and the correct spellings of the ones you didn’t get.
  • Note that you can only take the quiz in one sitting, so make sure to put in your best and have no distractions.
  • Also note that the quiz cannot be retaken, so ensure your network and device are fine before you start the test. 

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